We turn challenges into opportunities, using Technology

IT Consulting & Solutions

We turn business challenges faced by our clients into opportunities by providing cost-effective yet scalable IT solutions.

With over twenty (20) years of IT experience, CATCOS offers IT consulting, systems integration, customized and bespoke software/applications development, IT support services and much more.

Please call us for any IT related challenges that you may be facing.

Custom/Bespoke software/applications development


Powered by over 20 years in IT experience, CATCOS’ team is ready to analyze the idea/need with a holistic approach and transform them into a viable IT solution .

Bespoke software – sometimes called custom software or tailored software – is a software solution created for our clients. Much like a bespoke suit, our software solutions are made and tailored entirely to our client’s exact specifications and business requirements.

As technology advances and users evolve, bespoke software is being seen as a necessity in order to meet the complex demands of businesses and users. Unlike off-the-shelf products, our solutions are developed to fit into our clients’ current ways of working, so they don’t change how they work in order to employ the system.

As the solution is tailored to our client’s individual business, the solution can be easily integrated with other software and can be updated and expanded in the future.

Bespoke software is the alternative to commercial software or “off the shelf” software

Custom application development

Builds Bespoke solutions from scratch, ensuring seamless integration with existing environments and systems. We extend this offering to startup products and large-scale business process automation alike.

Legacy application migration and upgrade

We offer redesign, integration, migration to newer platforms for outdated and legacy systems in need of an overhaul

ERP, Mobile App & CRM Development

The continuous efforts and ability to offer high-quality ERP and CRM Development for our clients that have put us at the cutting edge of Excellence. Available solutions are

  • Contact Center Solution
  • Complaint Management System
  • Order Management System
  • Survey Management System
  • Help-Desk Management System
  • Service Management System
  • E-file Automation System
  • EZ Health, Health Management & Telehealth

Technology Stack
Languages
  • PHP
  • AngularJS
  • NodeJS
  • .NET
  • YII
  • Laravel
Databases
  • MS SQL
  • MySql
  • MongoDB

General IT Consulting


Our methodology begins with listening to the customer about their needs, then working with their team to gain a clear understanding of the requirements, while providing knowledge transfer of best practices for the organization.

Understanding client’s requirements enable us to either develop a bespoke application or system for them or customize and integrate an existing (off-the-shelf) system. Regardless of the approach, we remain a trusted partner for our Clients even after the end of protect.

Whether it's for Technical Matrices, Vendors, Call center roadmap, or one of our other many offerings, our frameworks help our clients effectively and efficiently achieve the desired project goals.

CRM


With over 20 years in CRM consulting and development services, We help B2B and B2C enterprises build lasting relationships with their clients, support sales management and drive sales teams’ engagement and productivity. In particular, we help our clients choose from a number of already developed CRM solutions that can be easily customized to meet our clients need.

  • Contact Center Solution
  • Complaint Management System
  • Order Management System
  • Survey Management System
  • Help-Desk Management System
  • Service Management System
  • E-file Automation System

IT Support & Managed IT services


We have work with a different Organizations, each having unique needs and different budget levels. We craft an IT plan and budget for each customer to help them get the best value and strategically select their services and products.
Our Managed IT services can help clients reduce overall IT expense by focusing on proactive IT management over unpredictable break-fix strategies.

IT Services Support Capabilities:

CATCOS offers 24/7 support capabilities for:

  • Database Management: Includes Oracle, SQL, and MySQL support.
  • Server Management:Includes Windows Server, Linux Server
  • Application Management: VtigerCRM, SugarCRM, VICIdial, Issabel,FreePBX, Odoo ERP,& MS Dynamics, among others

Call Center Consulting


CATCOS provides complete solutions in the set-up of Domestic and International Call centers. We believe that in the call center industry one size does not fit all. Therefore, we provide the best solutions (Hardware, Software) and total infrastructure design and set up to cater towards our client's specific need.

Who are We

Our Team

We have a team of experts who have over 20 years of experience working in the international market. The goal of our team members is to easily understand the challenges, requirements and needs of our clients. Based on the gathered information we design a project plan and recommend the best possible solutions.

Regardless of the requirements we have a well-qualified team to meet all challenges. Our IT and HR team, with decades of experience and can easily find and develop the best possible solutions for our clients.

For IT challenges: We either develop the software solution in-house, or suggest from one of our available solutions, or perhaps find the best possible solutions from the Market. However, we remain the main point of contact, working as the Project Manager and System integrators throughout the project and ensure a satisfactory completion.

Most of our team members are foreign qualified (USA, UK and Canada) with years of experience and expertise in the areas of Business Process Outsourcing, Call Center establishment & Call Center Operation management, HR Development and HR Management, Training and development, Systems Analysis, Project Management, Software development and much more.

Mission

Our mission is to fulfill our clients’ strategic objectives by providing exceptional support, superior services, innovative solutions, and world class trainings.

We adhere to the best ethical and moral practices in all aspects of our operations and services.

Goal

Our Goal is to optimize customer service levels and increase efficiencies and productivities by providing world class Consulting, HR Services, Training, and other value added services.

1-We strive for Success!
2-We strive for Excellence!
3-We strive for Innovation!
4-We strive for Quality!
5-We strive for Cost-effectiveness!
6-We strive for total Customer Satisfaction!

Methodology

CATCOS methodology is to help our clients achieve their objectives by deploying us as advisors, consultants, trainers, system integrators, developers, and business partners working closely with the management team, resulting in the maximization of shareholders value.

Promise

CATCOS plan is responsive to our clients’ requirements and we deliver what we promise.

Quality Policy

Success Stories

BPO/Human Resource Projects

U
UNICEF

Human Resource and Financial Management Services


S

State Bank of Pakistan

Human Resource Professional and General Support Services


K

The Kaizen Company (USA)

Human Resource and Financial Management Services


U

United States Agency for International Development (USAID)

Human Resource Recruitment Management Services


C

CISCO

Human Resource and Financial Management Services


S

Security and Exchange Commission of Pakistan (SECP)

Human Resource Recruitment Management Services


B

Banking Service Corporation of Pakistan

Human Resource Management Services


K

Karachi Police

Training, Call Center Mgt. and HR services

P

Pakistan Civil Aviation Authority (PCCA)

Passenger Facilitation Services


U

Ufone

Training and Call Center Services


P

Pakistan Telecommunication Company Limited

Training and Call Center Services


P

Pakistan Security Printing Corporation

Human Resource Services


N

National Security Printing Company

Prequalified Human Resource Third Party Contractor


S

SNGPL

Prequalified Headhunting Firm


S

SSGC LPG

Prequalified Human Resource Third Party Contractor For Providing /Managing Manpower


Success Stories

IT Projects

F
Citizen Feedback Monitoring Program (Feedback & Complaint Management System)


S
Center for Survey Research Solution- Development, Supply, Installation, Integration and Maintenance Support

S
Deployment Of Services Desk


S
VOIP System for call center solution at SRB

M
Complaint Management System
Amongst many other initiatives to meet these objectives, a call center—Ilm Center—to gather from Pakistanis, their complaints, feedback and suggestions related to education sector was outsourced to us. Besides provision and setup of basic call center requirements the Scope of work also includes the following:

A
Development, Supply, Installation, Integration,Maintenance and Call Center Services

A
Call Management System

F
EZ Automation (e-Notes & e-Summary sheets)


U
Establishment of call center (Call management system)

S
Deployment of call center solution with order taking and complaint management system

P
Deployment Of Call Center

K
Call Management System

N
Call Management System

M
Call Management System

Our Clients

Contact us

Phone
+92 (213)454-9291
+92 (213)454-9292
Monday-Saturday (10am-06pm)

Email
marketing@catcos.com

Head Office: (Karachi)
Suite# 308, IT Park (3rd Floor), Tariq Center, Tariq Road, Karachi.

Thank you for contacting us. We will be in touch with you very soon !