Do what you do the best & outsource the rest!

BPO/Back-office Services

CATCOS offers cost effective back office solutions and services to the clients worldwide.

Our comprehensive back office services are:

Affordable Co-working space & support

CATCOS offers great opportunity for Start-ups to Showcase their ideas or Scale-up their business?

Under our start-up Eco-system we provide affordable Co-working space & support with the following facilities:

Who are We

Our Team

We have a team of experts who have over 20 years of experience working in the international market. The goal of our team members is to easily understand the challenges, requirements and needs of our clients. Based on the gathered information we design a project plan and recommend the best possible solutions.

Regardless of the requirements we have a well-qualified team to meet all challenges. Our IT and HR team, with decades of experience and can easily find and develop the best possible solutions for our clients.

For IT challenges: We either develop the software solution in-house, or suggest from one of our available solutions, or perhaps find the best possible solutions from the Market. However, we remain the main point of contact, working as the Project Manager and System integrators throughout the project and ensure a satisfactory completion.

Most of our team members are foreign qualified (USA, UK and Canada) with years of experience and expertise in the areas of Business Process Outsourcing, Call Center establishment & Call Center Operation management, HR Development and HR Management, Training and development, Systems Analysis, Project Management, Software development and much more.

Mission

Our mission is to fulfill our clients’ strategic objectives by providing exceptional support, superior services, innovative solutions, and world class trainings.

We adhere to the best ethical and moral practices in all aspects of our operations and services.

Goal

Our Goal is to optimize customer service levels and increase efficiencies and productivities by providing world class Consulting, HR Services, Training, and other value added services.

1-We strive for Success!
2-We strive for Excellence!
3-We strive for Innovation!
4-We strive for Quality!
5-We strive for Cost-effectiveness!
6-We strive for total Customer Satisfaction!

Methodology

CATCOS methodology is to help our clients achieve their objectives by deploying us as advisors, consultants, trainers, system integrators, developers, and business partners working closely with the management team, resulting in the maximization of shareholders value.

Promise

CATCOS plan is responsive to our clients’ requirements and we deliver what we promise.

Quality Policy

Success Stories

BPO/Human Resource Projects

U
UNICEF

Human Resource and Financial Management Services


S

State Bank of Pakistan

Human Resource Professional and General Support Services


K

The Kaizen Company (USA)

Human Resource and Financial Management Services


U

United States Agency for International Development (USAID)

Human Resource Recruitment Management Services


C

CISCO

Human Resource and Financial Management Services


S

Security and Exchange Commission of Pakistan (SECP)

Human Resource Recruitment Management Services


B

Banking Service Corporation of Pakistan

Human Resource Management Services


K

Karachi Police

Training, Call Center Mgt. and HR services

P

Pakistan Civil Aviation Authority (PCCA)

Passenger Facilitation Services


U

Ufone

Training and Call Center Services


P

Pakistan Telecommunication Company Limited

Training and Call Center Services


P

Pakistan Security Printing Corporation

Human Resource Services


N

National Security Printing Company

Prequalified Human Resource Third Party Contractor


S

SNGPL

Prequalified Headhunting Firm


S

SSGC LPG

Prequalified Human Resource Third Party Contractor For Providing /Managing Manpower


Success Stories

IT Projects

F
Citizen Feedback Monitoring Program (Feedback & Complaint Management System)


S
Center for Survey Research Solution- Development, Supply, Installation, Integration and Maintenance Support

S
Deployment Of Services Desk


S
VOIP System for call center solution at SRB

M
Complaint Management System
Amongst many other initiatives to meet these objectives, a call center—Ilm Center—to gather from Pakistanis, their complaints, feedback and suggestions related to education sector was outsourced to us. Besides provision and setup of basic call center requirements the Scope of work also includes the following:

A
Development, Supply, Installation, Integration,Maintenance and Call Center Services

A
Call Management System

F
EZ Automation (e-Notes & e-Summary sheets)


U
Establishment of call center (Call management system)

S
Deployment of call center solution with order taking and complaint management system

P
Deployment Of Call Center

K
Call Management System

N
Call Management System

M
Call Management System

Our Clients

Contact us

Phone
+92 (213)454-9291
+92 (213)454-9292
Monday-Saturday (10am-06pm)

Email
marketing@catcos.com

Head Office: (Karachi)
Suite# 308, IT Park (3rd Floor), Tariq Center, Tariq Road, Karachi.

Thank you for contacting us. We will be in touch with you very soon !