DETAIL OF OUR TRAINING PROGRAMS :

CATCOS is the pioneer in introducing Call Center Agent Training Programs in Pakistan.

 

We are PSEB's (Pakistan Software Export Board) approved call center agent Training Provider. We help CSRs to become champions of customer services by providing a very intensive CSR training of international standards.

 

We offer two training programs:

• Domestic Call Center Agent Training

• International Call Center Agent Training

We take pride in educating at least 5,000 people around Pakistan. We have formally trained over 1000 individuals in Pakistan and the number is growing. We have trained corporate clients as well as general masses.  Most of our certified agents have already found  employments in both domestic and international call centers within Pakistan and abroad. For details please visit success stories of our trainees.

 

This training will help agents provide effective Inbound and Outbound Call Center services with a new zeal and commitment.

 

Salient Features:

We use classroom lectures, Multimedia, Video-tapes. Simulated software and software application, mock-presentations and one to one mentoring between the CSR and the instructor.

Our training program is one of its kind in Pakistan and specially designed for agents working in the South East Asian Call Centers providing support to the USA, UK, and Canadian customers. This is the first time a program of this nature and magnitude has been presented and introduced in Pakistan.

 

Highlights of the programs:

·         Soft Skill and Hard Skills

·         Technology, Concepts & Terminologies

·         Computer Training

·         Telephone Etiquettes (Inbound and Outbound)

·         Marketing, selling  & Telemarketing

·         Effective ways to deal with customers

·         Time, Stress and conflict Management

·         How to excel in the Call Center

·         Grooming & Interview Preparation

 

Discussing the three main parts to an accent:  

 

1.   Intonation (speech music)

  Language conveys very specific information such as how to get somewhere or what some one is doing. It can be also used beyond the exact meaning of the words to indicate how the speakers feels about what he is saying, or how he personally feels at the moment. Generally speaking if English is not some ones first language, this is where one starts to run into difficulty.

  All six major aspects of intonations: New information, Contrast, Meaning, Pronunciation, Mood or Personality, Cultural Understanding are `being discussed.    

 

 2.   Liaisons (word connection)

  In American English, words are not pronounced one by one. Usually, the end of one word attaches to the beginning of the next word. This section deals with different examples and techniques.  

 

 3.   Pronunciation (the sound of American English)

  Once the participants have thoroughly studied intonation and word connections, we begin to address pronunciation. We discuss the SCHWA and different other techniques.

 

Each representative is tested and evaluated on their communication, analytical, and service aptitude. 

 

CATCOS also offers other management and need oriented seminars and trainings world-wide.