Some of our major present and past projects are:

Call Center Project: One of our first projects in Pakistan was to set up a domestic and International call center.  The Domestic call center entailed setting up a centralized home delivery (food) system for a multinational company.

 

Call Center Establishment: CATCOS has established 75 seats International and Domestic call center for ARY Communications (Pvt) Ltd.

 

Call Center Establishment: CATCOS has provided consulting services to Secure Voice Link International (Pvt) Ltd in Karachi, in setting up a 45 seats call center.

 

Human Resource Development and Supply of Trained Human Resources: We have provided skilled and trained Human Resources to different organizations on contractual basis? Unlike, other companies, we not only provide the best human resources but we also provide the necessary training so that become valuable resources for our customers and excel in their respective areas. Currently, some of the major business in Pakistan are benefiting from our services.

 

Call Center Training: We take pride in educating at least 4,500 people around Pakistan. We have formally trained over 1000 individuals in Pakistan and the number is growing. We have trained corporate clients as well as general masses. A number of our certified individuals are successfully working in different companies around Pakistan and Abroad, listed below:

• The Resource Group (TRG)

• UFone

• ARY Call Center

• Arween Tech

• TekBuzz

• Total Solutions

• KFC call center

• Union Bank

• Shell Pakistan

• Citi Bank

• DataNet

• PIA

• Syngenta Pakistan

• AMI.

• PICIC

• Secure Voice Link (Pvt). Ltd.

• Telenor

• UBL

• SCB

• Cybernet

• Mobilink

• PakTel

• Verticity

• AMZ Tech

• Bank Alfalah

• Softlux

• K.E.S.C

• SIEMENS

• Phone Cast Call Center

• Warid Telecom

• Standard Chartared Bank

• Emirates Air Lines

• Union Bank

• Air Blue

Time Management Training: We have also provided other management trainings in association with one of our partners to a number of companies in Pakistan.

GOVERNOR'S OFFICE FOR TECHNOLOGY, STATE GOVERNMENT OF KENTUCKY, USA

Help Desk/Call Center (Remedy Project): Managing, implementing, administering, and supporting Enterprise Problem Management Tracking Systems. Successfully implementing a centralized Remedy system and connecting different State Agencies using a SPOC, Enterprise Help Desk.

 

Remedy (Help Desk) Training Project: Developed (Remedy Cook Book) training manuals, plans, and provided training for the Governor’s office.

 

Kentucky Enterprise-Wide End User Support Project: This included defining and measuring performance metrics, negotiating and Implementing Service Level Agreements (SLAs), and Help Desk processes. Developed SOP. Developed and negotiated SLAs for the end user support services, as well as supporting the SLA process for the Office of Infrastructure Services, OIS. Defined performance metrics for the OIS and measuring the metrics against the SLAs. Addressed and resolved issues with missed SLAs. Performed continuous process improvement initiatives to ensure quality of services, and customer satisfaction within the Division.

 

KyCares.Net Project: Overseeing and managing the completion of the Services and Online directory project (www.kycares.net).This project was completed in association with PriceWaterhouseCoopers.

 

Branch Establishment: Established a Customer Services branch from ground zero. Defined and implemented policies and Standard Operating Procedures pertaining to different areas within the company. Involved in IT recruiting. Performed cost analysis and prepared operating budget for the branch. Negotiated contracts and prices with outside vendors. Established, designed, and implemented different marketing strategies.

 

Change Management Project: Coordinated and supervised the over all Change Management Process. Developed and implemented policies and procedures. Established Outage analysis (root cause analysis) process. Defined the reporting requirements for those outages.

 

TELESIS PRACTICE SERVICES, INC. New York, NY, USA

 

Help Desk/Call Center Project: Established a helpdesk/data center from ground zero, implemented daily processes and operating procedures and provided software training.

 

Data Center/Call Center Training Project: Provided training to the Data Center staff.

 

System Administration Project: Administered and supported UNIX/AIX 4.3 RS/6000 system. Managed and Administered a Help Desk Center. Provided system, technical, and administrative support. Actively involved in planning, directing, developing, implementing, and maintaining information technology strategies. Implemented a disaster recovery plan. Performed impact analysis and estimated project resource requirements.

 

System Conversion Project: Managed and coordinated the system conversion from EPIC (medical management system) to MEDIC system. Managed hardware, software, and Networking installations, configurations, and support. Managed system integration and provided post go-live support.

Y2K Project: Managed, implemented and executed Y2K project.

DISTRIBUTOR COMPUTER SYSTEMS INC, Burlington, New Jersey, USA

System Support project: Supported and administered the RS/6000 systems in the UNIX/AIX and SCO/UNIX environment.

 

JEFFERSON-PILOT LIFE INSURANCE COMPANY, Lexington, KY, USA

Help Desk/Call Center Project: Provided support on financial and other third party software deployed by Jefferson Pilot for use by the field and home office personnel. Support provided on the Consolidated Sales Systems (CSS) software developed by JP developers.

 

User Training Project: Provided training to different customers on company products and other third party products.

 

KENTUCKY COLLEGE of BUSINESS, KY, USA

 

Training: Provided training on different IT related topics.